Increasing demand for Citizens Information Service

Posted on: 6th May, 2014

Category: News

Contributor: West Cork People

The number of people contacting West Cork Citizens Information Service for information and assistance with accessing their rights and entitlements increased by almost 13 per cent last year.  The service, which is free and confidential, has noted that numbers have continued to increase in 2014.

With its main office for West Cork in Bantry and also has an office in Macroom, the service conducts regular customer feedback surveys to ensure that it is meeting the needs of the local community. It consistently receives very positive feedback about the quality of its service. Customers regularly comment on the helpfulness of staff and the efforts they go to, to ensure that they can answer the queries with which callers present.

Mobile Unit: In order to make the service as accessible as possible, Citizens Information will have its Mobile information Unit in a number of locations around West Cork during May. It will be in Enniskeane on Tuesday, May 13 and in Skibbereen on May 14, 15 and 16 in car park behind Field’s Supermarket. It will be open from 10am to 4pm each day. It will be in Bandon from May 19 to 23 in the Riverview Car park and in Clonakilty from May 26 to 29 in the church car park,

In addition, the service regularly visits community groups around West Cork to give information talks on a range of topics and holds weekly outreaches in Dunmanway and Bandon.

The increasing demands on the service means that West Cork Citizens Information Service welcomes applications from locally based people who have 6 hours a week free and are available to train as volunteer Information Providers with the service.

Further information about the service and the locations of the Mobile Information Unit is available from West Cork Citizens Information Service, Wolfe Tone Square, Bantry, Co. Cork. The national helpline is 0761 07 4000 and the West Cork Help-Line is 0761 07 8390. Information is also available on-line at www.citizensinformation.ie.

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