Gold Star Award for West Cork Citizens Information Service

Staff and volunteers macroom

Posted on: 1st December, 2014

Category: Headlines

Contributor: West Cork People

At a ceremony held in Bantry in October, West Cork Citizens Information Service was awarded an EFQM (European Foundation for Quality Management) Gold Star Service Excellence Award.

The award is formal recognition of the high standards of customer service present across the Citizens Information Service in West Cork and also acknowledges the huge commitment and dedication of the staff and volunteers working with the service. In fact the validation report on the service commented in particular on the ’tangible sense of customer service present in the organisation’.

The Gold Star awards ceremony was well attended by the staff and volunteers who deliver the service in West Cork. When presenting the award, Rose Morris from the Citizens Information Board commented in particular on the way that West Cork Citizens Information Service has developed over the past 10 years to become ‘a high quality service whom the people of the area can contact for accurate independent information, advice and assistance in a confidential setting’.

Accepting the award on behalf of the service, Anne O’Donovan, Development Manager, thanked all of the staff and volunteers for their on-going hard work and commitment to meeting the information needs of the Community. She said that it had been a team effort and that it was with great pride in the organisation and the people working with it that she accepted the award.

In recent years, West Cork Citizens Information has expanded its work to include a representational advocacy to people who feel they have been denied their rights and entitlements. This has resulted in the service supporting and representing clients at Social Welfare Appeals and Employment Appeals Tribunals, as well as assisting clients to prepare their cases and negotiating with officials on their behalf. Those who have used the service comment that without the professional support of the Citizens Information staff they would have not felt able to appeal their case or access their entitlements.

West Cork Citizens Information Service has offices in Bantry and Macroom, and holds weekly Outreach Clinics in Bandon and Dunmanway. In addition, it brings its Mobile Information Unit to other locations around West Cork in May and October each year.

Volunteers are a key part of the service delivery and they work along with a small number of paid staff to deliver the service. All staff, (paid and voluntary) receive extensive training to enable them to deliver the service and many people have volunteered with the service for a number of years. Existing volunteers cite the camaraderie of working within a team of like-minded people, the challenge of learning new information and the sense of carrying out a role which is of value to their community as the critical factors influencing their decision to work with the Citizens Information Service in West Cork.

At present both the Bantry and Macroom offices are seeking to recruit new volunteers to join their existing teams. Anybody who is interested should contact 0761 07 8390 for an application form and additional information.

West Cork Citizens Information Service provides an independent information, advice and advocacy service to the community on rights and entitlements. It is a free and confidential service, which is funded by the Citizens Information Board.

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Visiting restrictions in place at Bantry General Hospital due to Flu Presentations

Strict visitor restrictions have been put in place with immediate effect at Bantry General Hospital due to the number of patients who have presented with flu like symptoms.

In the interest of patient care and in order to restrict the spread of the flu virus within the hospital, it is necessary with immediate effect to ban all visitors to Bantry General Hospital, with the exception of following: critically ill patients are restricted to one visitor per critically ill patient and confined to visiting times only, and attendance at the Medical Assessment Unit (MAU) and Local Injury Unit (LIU) should only take place if absolutely necessary, only one relative per patient attending these areas.

The elderly, children, pregnant women or young adults, those with chronic illnesses or vulnerable others are advised not to visit. Outpatient, Day care services and routine hospital admissions are not affected.

All infection control measures are in place and every effort is being made to manage and contain the spread of the flu virus.

People with flu like symptoms are advised to contact their GP by phone in the first instance and avoid presenting at the Emergency Department at Bantry General Hospital.

Bantry hospital staff are asking people to think about all their care and treatment options and keep ED services for the patients who need them most. Others with a less serious illness can be treated by their GP or out of hours GP service where their GP can refer them to an Assessment Unit the following day if required.
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15th December, 2017  ·  

RTÉ Raidió na Gaeltachta’s has just announced its Christmas schedule and it features several programmes of interest to listeners in West Cork.

On New Year’s Day at 12.08 pm we’ll hear highlights from the Éigse Dhiarmuidín Festival that took place in West Cork in early December, remembering musician and broadcaster Diarmuid Ó Súilleabháin. An Nollaig ar Oileán Chléire is an archive show presented by Mícheál Ó Sé on Wednesday 27 December at 5.30 pm about Christmas on Cape Clear and on Friday 29 December and 5 January at 7 pm, Peadar Ó Riada will bring us very special editions of his Cuireadh chun Ceoil programme from Múscraí. Keep an ear out!
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REMINDER: An Garda Siochana are hosting a Retail Crime Prevention Meeting, to be held at 7pm on Wednesday 29th November 2017. This meeting will be held in the Munster Arms Hotel in Bandon. This meeting is one of a series being held across the West Cork Garda Division, in association with Operation Thor, the Garda National Anti-Crime Strategy. The purpose of the meeting is to increase the cooperation between Gardai and the retail sector, ensuring that the current low levels of crime in the locality extends past the busy approaching Christmas season. The meeting will be addressed by the local Crime Prevention Officer, Sergeant Ian O’ Callaghan, who will discuss burglary prevention, shoplifting, fraud, and cybercrime. There will be a particular focus on cash handling and cash exposure of businesses in the run up to the Christmas shopping period. All aspects of commercial crime will be discussed, and we would strongly urge all businesses to make a special effort to attend on the evening.

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